r999 Withdrawal & KYC Guide

By the end of this page you will know exactly how to move money out of your r999 account in one attempt: the smallest request the system accepts, how long each wallet takes, which documents verification needs from you, and what to do when a request sits on pending.

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Know your payout limits before you tap Withdraw

Every request is measured against four things: the smallest amount the system accepts, the largest amount you can take out in one day, any bonus wagering still open on the account, and whether your identity has been verified. If one of them does not line up, the money drops back into your balance instead of joining the payout queue. That is why a request can sometimes look like it did nothing at all.

RuleValueWhere it applies
Minimum withdrawal৳1,100Every single request, no splitting
Maximum per day৳190,000Starter ceiling, raised by VIP tier
Standard processing38 minutesVerified accounts, after approval
First withdrawalup to 6 hoursWhile KYC is checked for the first time
Bonus wagering7×Applied to bonus and cashback credit
Minimum deposit৳250All five payment methods

Two numbers catch most people. The ৳1,100 floor cannot be worked around by splitting: sending ৳600 to bKash and ৳500 to Nagad fails both times, because each request is judged on its own. The ৳190,000 daily ceiling is a hard stop for the day, not a rolling window that resets when you log out and back in.

That ceiling grows with your tier. Copper carries ৳190,000 a day, Silver lifts it to ৳290,000, Gold to ৳440,000, Platinum to ৳680,000, Titanium to ৳1,000,000 and Royal to ৳1,600,000. Tiers follow monthly turnover, so a player who bets steadily through a cricket season climbs without ever asking support for an upgrade.

Bonus money behaves differently. If you took the 145% first deposit bonus up to ৳19,500, or an 18% reload later on, that credit has to be played through 7× before anything tied to it can leave the account. The 1.2% daily cashback lands in the same pot and follows the same rule. The wallet screen shows your progress in rupees, so you never have to calculate it yourself.

Request an r999 withdrawal in six steps

The full flow takes about two minutes on a phone. Do it once and the second time is muscle memory.

  1. 1

    Sign in to your account

    Open the r999 login screen and use the mobile number you registered with. If the session has expired, a fresh code goes to your phone within a few seconds.

  2. 2

    Open the wallet panel

    The wallet sits in the bottom bar on mobile and in the top menu on desktop. Balance, bonus credit and pending amounts are listed separately. The number marked available is the only one you can request.

  3. 3

    Pick the wallet you paid in with

    bKash to bKash, Nagad to Nagad, Rocket to Rocket, Upay to Upay, or Bank Transfer to the same account. The name on that wallet has to match the name on your r999 profile exactly, middle name included.

  4. 4

    Type the amount

    Anything from ৳1,100 up to whatever is left of your daily ceiling. The screen warns you before you confirm if the figure is under the floor or over the cap, so you are not guessing.

  5. 5

    Confirm with password and code

    Enter your password, then the six-digit code that arrives by SMS. Nothing moves without both. If the code does not arrive, wait for the timer and request a new one rather than tapping repeatedly.

  6. 6

    Watch the status line

    The request moves from pending to processing to paid, and the history tab keeps every entry. Most verified accounts clear in 38 minutes. Your very first one can take up to 6 hours while verification is completed.

Which method puts money back fastest?

All five rails run in both directions, and the timing below is the same whatever amount you move. Deposits clear in about 6 minutes; withdrawals are processed in about 38 minutes once the request is approved.

  • bKashDeposit 6 min · Withdrawal 38 min · Most used in Bangladesh
  • NagadDeposit 6 min · Withdrawal 38 min · Works on basic handsets
  • RocketDeposit 6 min · Withdrawal 38 min · Bank-linked accounts supported
  • UpayDeposit 6 min · Withdrawal 38 min · Same-name wallet required
  • Bank TransferDeposit 6 min · Withdrawal 38 min · Check your statement, not SMS

Keep the first request to the method you actually deposited with. Sending ৳5,000 in through bKash and asking for the payout to Nagad is the single most common reason a withdrawal is returned, because the system pairs the two ends of the same transaction. If you genuinely need a different wallet, deposit a small amount with it first, let it settle, and then request.

Amounts follow the rules on the table above: at least ৳1,100 out, ৳190,000 a day at the base tier, and a ৳250 minimum on the deposit side. Bank Transfer requests are paid to the account number on your profile, so check the statement rather than waiting for a text message. If your bank posts credits in a batch, it may show up later in the day even though processing finished inside the normal window.

Clear KYC with one clear photo

Verification is a one-time job, and it is required before your first withdrawal, not before your first deposit. You can register, deposit ৳250 and play a full evening without uploading anything. The moment you request a payout, the account needs a name to match.

r999 accepts three documents. Any one of them is enough, as long as it is current and shows your full name the way it appears on your profile.

  • National ID Card (NID)
  • Passport
  • Driving Licence

How to upload, in order

  1. Open your profile. Tap the account icon, then the verification row. On desktop it sits under Account Settings.
  2. Choose the document type. NID, passport or licence. Pick the one you have physically to hand, not the one you think looks official.
  3. Photograph both sides. Front and back, taken with the camera rather than pulled from your gallery as a screenshot.
  4. Submit and wait. The verification team reviews submissions within 24 hours. You get a notification either way, and a rejection always comes with the reason.

What makes a photo pass first time

  • Lay the card on a flat, plain surface, not on a patterned bed sheet or a glass table.
  • Use daylight. Switch the flash off, because the glare wipes out the printed text.
  • Hold the phone straight above the card so all four corners sit inside the frame.
  • Keep it in colour. Black-and-white scans and photocopies of photocopies fail.
  • Make sure the number, photo and expiry date are readable without zooming.

Plan the timing around this. A first withdrawal can take up to 6 hours precisely because verification runs alongside it. Upload the documents the day you register and that first payout behaves like every request after it: roughly 38 minutes from approval to your wallet.

Documents go to the verification team only. They are stored encrypted and used for identity checks, not for marketing, and no agent will ever ask for your wallet PIN or an SMS code to "release" a payout. Anyone who does is not from r999. If you are unsure about a request, close the chat and start a fresh one from the help centre.

Why does a payout get held?

Live dealer table with dealt cards and stacked chips where r999 players check their payout status
A pending request is almost always a paperwork gap, not a lost payment. The status line tells you which one.

Nine out of ten holds come from the five rows below. Read the middle column first, then the fix on the right, and you will usually solve it without opening a chat.

What you seeWhy it happensWhat to do
Request bounces back to balanceAmount under ৳1,100, or the daily ceiling is already usedRaise it to the floor, or leave the rest for tomorrow
Withdraw button is greyed outBonus wagering on the 145% or reload credit is still openCheck the progress bar in the wallet and keep playing eligible games
Pending for several hoursVerification not finished, or a document was rejectedUpload NID, passport or licence again; review takes up to 24 hours
Payout reversed after processingWallet name does not match the account nameUse a bKash, Nagad, Rocket or Upay number registered in your own name
Second request refused same dayYour tier ceiling is spentWait out the day, or check whether turnover has moved you up a tier

If none of those match, the request is simply in the queue. Processing for a verified account runs about 38 minutes, and the history tab shows the change the moment it happens. Refreshing the page repeatedly will not speed it up. If a request has sat untouched for longer than the first-withdrawal window of 6 hours, open 24/7 live chat with the request reference and the amount; that is all the team needs to trace it.

Still waiting on a pending request?

How long does the very first withdrawal take?
Plan for up to 6 hours. The first request runs alongside verification, which takes up to 24 hours to review if your documents are not on file yet. Once the account is verified, later requests sit in the normal queue and are processed in about 38 minutes. Uploading your NID on registration day removes the wait entirely.
Can I send the money to a friend's bKash number?
No. The wallet has to be registered in the same name as your r999 account. If the names differ, the payout is reversed and the balance returns to your account, usually after a short review. The same rule covers Nagad, Rocket, Upay and bank accounts.
My NID photo keeps getting rejected. What is wrong?
The usual causes are flash glare across the number, one corner cut out of the frame, a screenshot of a photocopy, or a missing back side. Put the card on a plain surface in daylight, hold the phone directly above it, switch the flash off and photograph both sides. Rejections always come with a reason attached, so read that first.
Does the daily cap reset on its own?
The ৳190,000 figure is a per-day ceiling, not a stored balance. Hit it and the withdraw button stays closed until the next day. Turnover moves you up the tiers, and higher tiers carry bigger ceilings, from ৳290,000 at Silver to ৳1,600,000 at Royal. The VIP ladder in your profile shows how far you are from the next step.

Ready to cash out? Start with a verified account

Registering takes a couple of minutes: mobile number, password, and your name exactly as it appears on your NID. Upload the document on the same day, deposit from ৳250, and the first payout will move at the normal speed instead of waiting on paperwork.

Already have a profile? Log in to check your wagering progress or your tier ceiling before you send the request. Prefer playing on your phone? The app keeps the wallet and the verification status in the same place.

Register Now Go to Log In Get the r999 App