r999 Help Center: Account, Money and Bonus Answers
Twelve entries cover most of what players in Dhaka, Chattogram and Sylhet ask us. Read the short answer, then use the link inside it.
18+ · Play Responsibly
Read this before you message r999 support
Most messages that reach the r999 chat desk are already answered somewhere on this page. Check the list first. The three repeat offenders are a document upload that is still pending, a bonus that has not finished its wagering, and a payment sent to a wallet number copied from an old screenshot.
Your r999 account runs in Bangladeshi taka, and every clock time you read here is UTC+06, the same time on your phone in Dhaka. If your question is about money, keep the transaction ID from bKash, Nagad, Rocket, Upay or your bank beside you before you start typing. One ID number saves a long back and forth with the desk.
Check the numbers that matter first
Every figure in this table is the same one you will see inside your own r999 wallet. No averages, no rounded estimates.
| What it is | The figure at r999 |
|---|---|
| First deposit bonus | 145% up to ৳19,500 |
| Minimum deposit | ৳250 |
| Minimum withdrawal | ৳1,100 |
| Daily withdrawal limit | ৳190,000 |
| Wagering on bonus money | 7x |
| Deposit reaching your balance | about 6 minutes |
| Withdrawal after the first one | about 38 minutes |
| First withdrawal, documents cleared | up to 6 hours |
| Support | 24/7 Live Chat |
Find your question in the list below
Account and login
How do I open an r999 account without mistakes?
Fill the register form in the exact spelling shown on your National ID. Use one phone number that you control, because your r999 login code is sent there every time. Choose taka as the currency, accept the terms, and the account is open before your first deposit.
The login code never arrived. What now?
Check that the phone in your hand is the number on the r999 account, country code included. Ask for one more code after a short wait, since two requests in a row can cancel the first. If nothing arrives, clear space in your SMS inbox and try another network before you contact the desk.
Can I hold more than one r999 account?
No. One person, one account, one phone number. Duplicate r999 accounts opened to take the welcome bonus twice are frozen and the bonus is removed. If a family member plays from the same home, give them a separate number and a separate wallet; shared wallets slow the withdrawal check.
Money in and money out
Which payment methods does r999 accept?
Deposits and withdrawals run through bKash, Nagad, Rocket, Upay and Bank Transfer. The minimum deposit is ৳250, and the money normally sits in your r999 balance within about 6 minutes. Bank Transfer is slower on public holidays, so keep bKash or Nagad ready as a backup.
My deposit left my wallet but the balance is empty.
Send the transaction ID from your wallet app to live chat and stay in the chat until it has been checked. Do not send a second payment to hurry things along. Most missing deposits we trace were paid to a wallet number copied from an old r999 page or to a personal number, and those take longer to return.
How fast is a withdrawal, and what is the ceiling?
Your first r999 withdrawal takes up to 6 hours because documents are reviewed at the same time. After that, a cleared request usually lands in about 38 minutes. The minimum you can take out is ৳1,100, and the standard daily ceiling is ৳190,000; higher VIP tiers raise that ceiling.
Bonuses and wagering
How do I claim the 145% first deposit bonus?
Tick the bonus box on the deposit screen before you confirm the payment. The r999 first deposit offer adds 145% on top of what you send, up to ৳19,500, and a deposit below ৳250 does not qualify. The extra arrives as bonus money, not cash.
What does 7x wagering mean in practice?
Seven times the bonus amount has to be played through before any of it can be withdrawn. A ৳1,000 bonus means ৳7,000 of settled bets. Cancelled bets and voided markets do not move the counter. You can watch the counter in your r999 wallet, and a withdrawal request before it clears cancels the bonus.
Is there anything for players who deposit every week?
Yes. An 18% reload bonus runs on later deposits, 1.2% daily cashback returns part of your net losses, and a referral pays ৳475 when the friend you invited deposits and plays. The rates are fixed, so you can work out the value before you opt in.
App, markets and documents
Where do I get the r999 app, and will it run on my phone?
Download the APK from the r999 App page. The file is 52 MB, free, and needs Android 6.0 or newer; version 3.6.14 is the current build. You log in with the same r999 account you use in the browser. Allow installs from unknown sources for the install, then switch the setting off again.
Can I bet on cricket and football from the app?
Yes. Cricket markets cover BPL, T20, ODI and World Cup matches, with pre-match and in-play prices on one screen. Football follows the familiar 1X2 and handicap lines, World Cup games included. Stakes start small, so you can test a market with a few taka before you commit more.
Which documents do I upload for a payout?
One photo ID: National ID card, passport or driving licence. The name and photo must match the details on your r999 account. Review takes up to 24 hours and has to be finished before your first withdrawal, not afterwards. Blurred edges and screen glare are the usual reasons a photo is sent back.
Message a human when the list runs out
Live chat is open at every hour, including Friday nights and public holidays, and the same team handles deposits, bonus checks and document reviews. Write the problem in one line, add the transaction ID or the game name, and the answer comes back faster. If your account is blocked, say so in the first message instead of the third.
Still unsure whether r999 suits how you play? Create your r999 account, start with the ৳250 minimum deposit, and read the bonus terms on your own screen before you send more.