r999 Privacy Policy

What This Policy Covers

r999 runs the site at r-999.cam and the Android app you install from the download page. This policy explains what happens to the details you hand over when you register, deposit, play and withdraw. It applies to the website, the app, live chat and any message you send our support team.

We keep the language plain on purpose. If a sentence here is unclear, ask live chat before you sign up and an agent will explain it. Reading the page takes a few minutes and it is worth doing once, because the same rules cover every game in the lobby.

What You Give Us When You Register

To open an r999 account you give a mobile number, your full name, date of birth and a password. We confirm the number with a one-time code so nobody else can use it for login. Your date of birth shows you are 18 or older, which is the only age we accept. You can browse the lobby without an account, but deposits and play need a verified login.

If you claim the 145% first deposit bonus, the payment records from bKash, Nagad, Rocket, Upay or your bank are matched to that account so the credit lands on the right balance. We never see your mobile wallet PIN, and no card number is stored on our servers.

What the App and the Site Record

Each visit leaves a short technical record: device model, Android version, IP address, browser type, the pages you open and the moment you log in or out. A game round leaves a separate record with the bet size, the result and the time. We use these to settle a dispute about a balance and to spot a login from an unusual place before it turns into a problem.

Chat transcripts

Live chat runs 24 hours a day. Every conversation is saved so the next agent can read what already happened without you repeating it. Supervisors review a sample of transcripts during training and quality checks, and payment details are masked before a transcript is stored.

Why Each Record Exists

Not every detail is kept for the same reason. The table below shows what we hold, what it is used for, and who inside r999 is allowed to open it.

Cookies and Device Storage

A session cookie keeps you logged in while you move between the lobby and a game, so you are not asked for a password on every tap. A small preference file remembers your language, sound setting and the last game you opened. Clearing cookies in your browser signs you out and resets those preferences.

The r999 app stores a login token on your phone instead of a cookie, and removing the app removes that token. We do not use cookies to follow you to other websites, and we do not sell what we learn from them.

Who We Share Data With

Game rounds run on servers from Red Tiger, Ezugi, KA Gaming, PG Soft and JDB, so those suppliers receive a round ID and the result but never your name or number. Payment providers receive the amount and your wallet or bank reference so the transfer can complete.

Identity documents go only to the verification team and, where a licence requires it, to the auditor reviewing that check. We do not sell player lists and we do not pass your number to other gambling brands. A lawful request from a court or a regulator is the one exception, and we answer it in writing.

How Long Records Stay With Us

An open account keeps its details for as long as you use it. Deposit and withdrawal records stay longer, because payment rules require us to show them for a set period after the last transaction. Chat transcripts are trimmed once they are no longer needed for a dispute.

If you close your account, we delete the profile, the login and your marketing preferences. What remains is the smallest set of payment and identity records the rules require, kept under restricted access and used only for that purpose.

Checking Identity Before a Withdrawal

You can deposit and play with just a confirmed mobile number. The identity step comes before your first withdrawal: send a photo of your National ID card, passport or driving licence and the KYC team reviews it within 24 hours. The minimum withdrawal is ৳1,100.

Once the check clears, the first withdrawal usually completes in about 6 hours, and later ones are typically around 38 minutes. The name on the document must match the name on your r999 account, which is why a typo at registration is worth fixing straight away.

Choices You Can Make About Your Data

Ask live chat for a copy of what we hold, or ask us to correct a wrong spelling or an old address. You can turn off bonus and match messages without losing your account, and you can close the account at any time. Every request is logged and answered in the same chat thread so you can follow it.

Some records cannot be removed on request, such as a completed withdrawal, because we would have no way to prove the payment later. We will tell you which items fall into that group before anything is deleted.

How r999 protects the account

Traffic between your device and r999 is encrypted. Passwords are stored in hashed form, so no agent can read yours, and staff access to player records is limited to the support, payments and KYC teams and logged each time it is opened. Choose a password you do not use anywhere else.

No one from r999 will ask for your password, your bKash PIN or a one-time code in chat. If a message does, it is not from us: end the chat and report it through the help center.

When This Policy Changes

The current version always sits on this page. When a rule changes we post the new text here and show a notice in the app before it takes effect. If the change affects how a payment is handled, we mention it in live chat announcements too. Continuing to play after that point means you accept the updated text.

Questions We Get About Player Data

Can I play before sending my ID?

Yes. A mobile number is enough to register, deposit and play. The document check is tied to your first withdrawal, and it needs to clear inside the 24-hour review before the money moves.

Will r999 ever ask for my bKash PIN?

No. A deposit needs only your wallet number and the amount you approve inside the bKash app. Anyone asking for a PIN or a one-time code in our name is not us.

Can I close my account and have the data removed?

Ask live chat. We close the login, clear the profile and stop all messages, then confirm it in the same thread. Completed payment records stay for the period the rules set, and we name them when you ask.

Who reads my chat messages?

Support agents on shift answer them, and supervisors read a sample for quality. Payment references are masked before a transcript is saved, so a later reader cannot reuse them.

Next, see how the r999 registration works step by step, or return to the home page to open the lobby and check today's cricket markets.