r999 – House Rules for Accounts, Bonuses and Payouts

These terms are the agreement between you and r999. They explain who may register, how deposits and bonuses behave, when identity documents are needed, and how payouts and complaints are handled. Read them once before you sign up, then come back whenever a rule looks unclear. Using r999 means you accept the version published on this page on the day you play.

Which rules apply when you open an r999 account

You must be 18 or older to register, and r999 only accepts players in markets where online casino play and cricket betting are permitted. One person may hold one account. Sharing a phone number, NID number or mobile wallet between two accounts counts as duplicate use, and r999 can close both accounts while removing any bonus still attached to them.

One person, one account

Register with the full name printed on your National ID, your own mobile number and an inbox you can open. Details that do not match the ID you send later will stall your first withdrawal, because the payout name has to line up with the account name. Address and phone number can be updated in your profile at any time; a change of name needs support approval first.

Keeping the login yours

Your password and one-time codes belong to you alone. r999 staff will never ask for them in live chat, by phone or by message. If someone else used your account with your own password, the bets placed there still stand. Report a lost or stolen phone to r999 support straight away so the account can be locked and a fresh password issued.

Letting a friend bet from your balance puts every stake that friend places on you.

Move money in and out with fewer delays

Deposits start at ৳250 and must come from a wallet or bank account registered in your own name. A transfer from a relative or a friend is returned to the sender and the balance is not credited. Withdrawals start at ৳1,100, and the daily cap on a base r999 account is ৳190,000.

What each method usually takes

bKash Deposit about 6 min Withdrawal about 38 min
Nagad Deposit about 6 min Withdrawal about 38 min
Rocket Deposit about 6 min Withdrawal about 38 min
Upay Deposit about 6 min Withdrawal about 38 min
Bank Transfer Deposit about 6 min Withdrawal about 38 min

Those times are typical, not fixed. A bKash deposit normally lands in about 6 minutes, and a withdrawal is released roughly 38 minutes after it passes a check. Bank transfers can run slower on Fridays and public holidays, and the first payout of an account always waits for verification.

Money that has not been wagered yet cannot be withdrawn. If you request a payout while an r999 bonus is still active, the bonus and the winnings it produced are removed before the rest of your cash is sent.

Reading the bonus terms before you accept them

A first deposit earns 145% up to ৳19,500. That bonus carries a 7x wagering requirement, stays valid for 7 days, and needs a first deposit of at least ৳250 to trigger. After that, a reload offer of 18% is available on later deposits, cashback of 1.2% is paid on qualifying play, and a referral brings ৳475 once the invited player makes a qualifying deposit of their own.

Key r999 account and bonus figures
Item	Figure	Where it applies
Minimum deposit	৳250	First and later deposits
Welcome bonus	145% up to ৳19,500	First deposit only
Wagering	7x	Bonus amount
Bonus validity	7 days	From the day it is credited
Reload bonus	18%	Deposits after the first
Daily cashback	1.2%	Qualifying play
Referral reward	৳475	Per invited player
Minimum withdrawal	৳1,100	Every payout request
Daily withdrawal cap	৳190,000	Base account level

Which games count toward wagering

Slots from Red Tiger, PG Soft, JDB, Ezugi and KA Gaming count in full. Live tables and several card games count at a reduced share, and the bonus page lists that share before you opt in. r999 publishes the RTP of every title in the lobby, so you can see what each game returns before you stake on it.

Which bets count as bonus abuse

Covering both sides of the same market to grind out a bonus, running several accounts from one phone, or using software to place matching stakes is treated as abuse. In those cases r999 can void the bonus, keep the deposit and close the account. The same applies to stakes split across two accounts in one cricket market to pass a limit that applies to a single player.

Verifying identity before money leaves

The check runs once, ahead of your first withdrawal. Send one photo ID from the accepted list: National ID card, passport or driving licence. Review takes up to 24 hours, and the first payout then needs about 6 hours to clear. Later withdrawals skip the check unless your profile details change.

Open the verification page

Sign in, open your profile and choose the identity check option. It stays available at any hour.
Send one photo ID

A clear photo of your NID, passport or driving licence with all four corners visible and no glare across the number.
Wait for the review

Most checks finish within 24 hours. You get a message inside the account whichever way the decision goes.
Request the payout

The first withdrawal clears in about 6 hours, then later requests go through in roughly 38 minutes.

Keep your name, date of birth and address current. A mismatch between the document and the account is the most common reason r999 holds a payout, and it is the easiest one to avoid.

When r999 can hold or reverse a payout

A payout may be paused while a payment is checked, while a bonus is still being wagered, or while a bet sits under review after a pricing error. r999 can void a bet taken at an obviously wrong price and can correct a market settled on the wrong result. When a bet is voided, the stake goes back to your balance in full.

Suspected fraud, stolen cards, chargebacks and forged documents put a hold on the account and on any balance inside it. r999 passes evidence of payment fraud to the relevant provider, and an account under review cannot deposit, bet or withdraw until the case closes.

If your balance is frozen for a review, ask support for the reference number. That number follows the case and is the fastest way to get a status update.

Playing fair across cricket and casino tables

Bots, scripts and any tool that automates betting are not allowed on r999. One bet per outcome per person applies across the site, and splitting stakes between accounts to pass a market limit is not permitted. Bets on the same match from accounts that share a device or a wallet may be treated as one account for limit purposes.

Cricket markets settle on the official result published by the tournament organiser, and abandoned or postponed matches follow the rule printed beside each market. Casino titles run on certified random number generators, and the lobby holds 5,800 games from Red Tiger, Ezugi, KA Gaming, PG Soft and JDB, each with its RTP on display.

Odds and limits can change while a market is open. The price you accept at the moment your bet is confirmed is the price that stands, not the price showing a second later.

Closing an account and what stays behind

Ask r999 support to close your account at any time, from any device. Pending bets stand until they settle, and a bonus that has not been wagered is removed on closure. Afterwards r999 keeps the records the law requires, including deposit history and identity documents, for the period described in the privacy policy.

If gambling has stopped being fun, ask for a cool-off or a self-exclusion through 24/7 live chat. A self-exclusion blocks the account, marketing messages and bonus offers for the whole period you choose, and it cannot be lifted early by a deposit.

How a disagreement is settled

Raise the complaint in live chat first. Support answers around the clock and can see your bet history, deposit trail and bonus state in one place. If the answer does not settle the matter, ask for the case to be escalated and quote the reference number you were given.

Bet records held on the r999 servers decide any dispute over stakes, odds or results. These terms are published in English, and the English text governs if a translated copy ever says something different.

Questions players send to r999 support

Does the r999 app follow the same terms?
What happens if I open a second account?
Can I withdraw a bonus straight away?
How long does the first withdrawal really take?

Does the r999 app follow the same terms?

Yes. Version 3.6.14 of the Android app, a 52 MB download for Android 6.0 and above, runs on the same account and the same rules. Installing it from the r999 App page changes nothing in this agreement.

What happens if I open a second account?

Both accounts can be closed once the link is confirmed. Bonuses are removed, and money that arrived from the same wallet is returned to the sender before any remaining cash balance is paid out.

Can I withdraw a bonus straight away?

No. The 145% welcome bonus needs 7x wagering inside 7 days. A withdrawal request made before that clears is treated as a cash payout, and the bonus plus its winnings is removed first.

How long does the first withdrawal really take?

Up to 24 hours for the identity check, then about 6 hours for the first payout. Later withdrawals usually clear in 38 minutes, and the daily cap stays at ৳190,000.

If you have not signed up yet, create your r999 account and read the deposit guide before your first bKash transfer.

r999 terms of use for accounts, bonuses and payouts